XpresSpa Simplifies Delivery & Saves on Procurement

Tesh Ramsarup, Operations Manager at XpresSpa, is responsible for managing the operations across the company, as well as overseeing cost management initiatives and purchasing.

The problem

With more than 750 employees across 50 locations in 21 airports, XpresSpa had a very limited number of preferred shipping carriers, brands, and products authorized at the corporate level to reduce the number of managed systems, vendors, and SKUs. Even though the mandate was 100% compliance with these requirements, an audit by Order.co revealed an adherence rate closer to 70% due to the difficulty locations had placing and tracking their ordering.

“The knowledge gained has allowed us to make decisive choices to provide our people with the best tools and our customers with exceptional service — all while being conscientious of spending.”

Tesh Ramsarup Operations Manager, XpresSpa

The solution

XpresSpa partnered with Order.co in September 2016 and immediately rolled out to each location. XpresSpa started by targeting cleaning supplies (about 30% of spend) as a low-risk way for employees to gain familiarity. Every in-store manager received their log-in, verification system, and training session from a dedicated Order.co representative.

Given the early success, XpresSpa decision-makers pushed forward on a full-spend rollout, which was accomplished within one week and included both online e-commerce vendors and vendors that required emailed purchase orders.

$68,000 (9.6%)

First year strategic sourcing savings

Reduced from 100% to 47%

Management approvals needed per order

Raised from 70% to 100%

On-catalog compliance

The outcome

Super-powered purchasing

After the rollout, locations and managers expressed how thrilled they were to order every SKU on one platform, and key operations leaders were given instant logistical relief and complete visibility.

Order.co’s platform identified multiple new vendors that adhered to airport security standards, could deliver on logistical necessities and maintained preferred brands & products. As a result, year-one product savings amounted to over $68,000 (9.6%).

Streamlined approvals and budgeting processes

In addition, corporate managers were given a single platform to manage approvals. Budgets were set for locations to keep spend in check, and approvals were only needed to verify purchases over a predefined monthly budget, product category budget, or vendor-specific budget. As a result, on-catalog compliance grew from 70% to 100%, and the number of orders needing manual approval dropped from 100% to 47%.

“Order.co has helped us find savings and solutions to match ever-increasing demand. While the savings in dollars is clear to see, the immense time-savings for our spa field teams and spa support center cannot be underrated; any opportunity to remove a distraction and focus on our business is a welcome addition.”