customer story

MINISO adds a layer of convenience and control to ordering

How MINISO gained control over its budgets and created a hassle-free purchasing process with


MINISO at a glance


Vendors consolidated


On-catalog spend compliance

Mia, an operations assistant, oversees activity both at the store level and the corporate office — and approves every product that every person at MINISO orders.

“ gives our stores more hands-on involvement, so they are more conscious of their spending habits.”
Mia Busch Operations Assistant, MINISO USA

The problem

Manual invoice processing: Manually collected and shared with accounting

Slow purchasing process: Logging into multiple vendor portals to place orders

Late orders: Orders arrive late due to unnecessary back-and-forth communication


Operationally, MINISO consulted a spreadsheet listing vendors and corresponding logins. Mia and colleagues would ask the departments for purchasing recommendations, then fulfill those requests one at a time across MINISO’s multiple accounts with multiple vendors.

“If [the accounting team] noticed multiple invoices, or missing ones, then we’d have to fish through emails and different accounts. It was very frustrating.”

To provide payables with the info they needed, Mia and colleagues “would collect invoices and hand them over to accounting. If they noticed multiple invoices, or missing ones, then we’d have to fish through emails and different accounts. It was very frustrating.”

The solution

MINISO partnered with in April of 2019 to establish a reliable procure-to-pay partnership and to create sustainable systems for their employees.

Implementing, end users were given direct access to what they needed — namely, a catalog to order from — and approvers could quickly approve those orders.



Vendors consolidated


On-catalog spend compliance

The outcome

Consolidated invoicing, spend visibility was less than clear, as budgets were tricky to set and difficult to enforce. “Accounting would ask how much a department had spent, and we didn’t have an answer.”

“Now we have a budget for each store that we can see right away.”’s tools and easy-to-use platform changed that. “Now we have a budget for each store that we can see right away, and that shows where each store is." In Mia’s words, “now I can control budget.”

Happy users

Because is so easy to use, it has reduced unneeded back-and-forth processes. “No stores have problems ordering anymore,” explains Mia, “and that has made the process a lot easier.”

In addition, the streamlined process,’s super-charged vendor relationships, and improved tracking resulted in a vast improvement in timely ordering and delivery: "It allows our stores to receive their orders on time," recounts Mia. The result for Mia and her team was smarter spending.

Simplify today so you can anticipate tomorrow.

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