customer story

Cozen O’Connor gains 100% spend visibility

How a $470 million law firm found an unparalleled partner for strategic sourcing and accessed granular financial data with


Cozen O’Connor at a glance


Line-level spend visibility and compliance


Yearly strategic sourcing savings

Ellsworth Baptiste is the National Operations Manager at Cozen O’Connor. In this role, he is responsible for managing the operations and purchasing across all their offices.

“It always comes down to the people. has a great team. The responsiveness, courteousness and friendliness of their customer service is not something you come across often these days.”
Ellsworth Baptiste National Operations Manager, Cozen O’Connor

The problem

Lack of spend visibility: Difficulty organizing spend data and generating actionable insights

No buying power: Reliant on one vendor - no leverage in contract negotiations

Decentralized purchasing process: Lack of a consistent purchasing process across 29 global offices


Without the ability to consolidate, organize, or filter historical purchasing data, there was no easy way for Cozen to understand spend per product, location, or category. Furthermore, relying on one vendor for all purchasing led to a significant information and buying-power disadvantage. Cozen was faced with renewing a contract at a higher rate than they previously paid, without the tools and data to effectively re-negotiate.

The solution

With the goal of gaining more visibility into their spend and finding a cost-effective purchasing partner, in 2016 Cozen O’Connor chose as their trusted purchasing and payment solution.



Line-level spend visibility and compliance


Yearly strategic sourcing savings

The outcome

An unparalleled partner for strategic sourcing

It took less than 24 hours for the platform to identify over 10% in cost reduction opportunities without the need to replace preferred products or brands. “Nationally, we’re saving upwards of $5-6k per month just on products. The platform lets you save a lot of money," Ellsworth recalls, "We’re still buying what we were before, just at a discount.”

Accessible granular data

“’s analytics are tremendous.”

Granular reporting and data became available at any time in the dashboard. Managers were able to see spend by location, vendor, and product, and were easily able to make purchasing decisions. "’s analytics are tremendous," Ellsworth Baptiste, National Operations Manager, recalls, "We couldn’t get anything nearly as granular from our vendors. The reporting on the data can be as granular as you want... by location, practice group, or category. It offers much more data than any vendor.” helped automate budgeting and reporting, reduced paper consumption, and promoted company-wide transparency. With lower manual data entry risk, managers could accurately understand exactly what was bought, who approved it, and when the invoice was paid with just a few clicks.

Simplify today so you can anticipate tomorrow.

Learn more about

Related stories

View all stories
customer story — Coworking

WeWork automates AP and enhances Workday Procurement

Upon joining WeWork in 2017, Kyle’s main focus was to stabilize its finance team during the company’s period of major growth. Today, Kyle acts as the liaison between the finance and the procurement teams—identifying opportunities for cost savings and prioritizing the efficiency of WeWork’s AP and procurement processes. The problem Invoice overload: Over a million […]
Find out how
customer story — Fitness

SoulCycle attains faster ordering, easier accounting, and dedicated service

Sarah began her SoulCycle career in the field managing individual locations and is now an Operations Manager. As such, she has seen in action from the studio level to the corporate office. The problem Too many vendors: Dozens of vendors made training and expansion really challenging Manually tracking spend: Keeping track of budgets manually […]
Find out how